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| - I've gone to this particular restaurant many times over the past two years since I work a block away from there and I need my sushi fix from time to time.
I'm giving this restaurant 3 starts not for the food (the food is great!) but the lack of customer service the waitresses at this place have. I have many times have walked in after lunch time (1pm) having to wait for several minutes, not one waitress makes any eye contact what-so-ever and instead they rush by me several times. I have then had to seat myself at the bar. Minutes go by and I'm trying to flag down anyone at this point (ridiculous!!) just to get a menu. Finally I get one slammed on my table and they run off again without asking if I want water. It takes another 5minutes to flag another one of them down so I can order my food. I usually ask for miso soup, a roll and green tea. Today for example after 10 minutes after they took the order the chef brought the sushi himself, when I mentioned that I was still waiting for my soup, he went to the back and got it himself. The waitress then ran past me and threw the cup of green tea and disappeared again. No one came to check on me to see even if the food was ok or if I wanted more green tea. Whatever! When I finally flagged the waitress down to pay for my bill, I gave a big ZERO for her tip. I do not tip for order takers and that's what these so called waitresses are, simply order pickers. I wanted to give it to the chef since it was him who did all the leg work plus the sushi but I knew if I included it in my transaction the waitress would take the bigger portion without her doing any of the actual work. Sorry chef, I promise I'll take care of you next time.
My experience when doing takeouts is exactly the same. Wait at entrance, flag someone down, take my order, except now this time my food sits by the register for several minutes, these so called waitresses are so distracted counting their tips, closing their tables, changing into their "regular" clothes because they are dying to get out, until I literally have to go right up to the register and almost grab the bag of food myself. TO THE OWNER OF SUMO, if it wasn't for your good chefs, you would go bankrupt. Cute asian girls dressed in tiny little outfits might cut it for the common guy who only uses 1% of his brain, but some of us who know of good customer service would not be back. Unfortunately for me, this is the only sushi place close by for me during the week. But I just won't tip them, nuf said!
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