So initially I had my doubts... I had an issue where I had to replace my underlining in my car, and it was a whopping $500! So less than a yr later it had come undone. I took it back and they fixed it by putting zip ties on it and it looked tacky. Well the next time I was there, I told them about it and how I was not happy. They ended apologizing, fixing so there didn't need zip ties anymore and hooked me up with an oil change! They definitely redeemed themselves! Thanks Dustin!