Let's get started.
I had a membership here for a year, and have complained to the higher ups many times about the classes taking over the entire gym. I pay about about $40 a month. Does it seem logical that a class at 12pm takes over half the gym while everyone else paying a membership is left with hardly any space? Even if you choose to go at other times the gym is always full. The class rooms are taken up at all times. There is a very little personal space.
Message to Michelle: "We will take care of it". Nothing happens. Not sure if any complaints ever get taken care of. Just like when I went to cancel my membership.
Message to Jeff: (who lacks people skills and communication, not sure how this person is in charge of the facility): "Sorry, but when you sign up for a membership you do not get full access to the gym while classes are in place.
Message to Mario: No response ever.
For a gym that prides itself on taking care of it it's member it sure seems all they care about is $. Many of the other members I have talked to say the same thing. If only FFC or Equinox could come here :-/