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  • I bought a Groupon for lash extensions here thinking it was in Tempe, fairly close to where I live. Not only did the Groupon not reflect that they moved to WAY far from my home (far enough away that I would not have bought the Groupon had I known) but when I called to schedule an appointment, Lisa told me they were booked until the end of December and since I couldn't get in within the Groupon expiration date, it wouldn't be honored. As if it's my fault that I couldn't get an appointment. She said that once they put an offer on Groupon for lash extensions as well as other services they just got slammed. Again, not my fault. When I began to discuss this with her, she said the Groupon deal stated that you had to call for an appointment three months ahead of time, that I must have missed that note. Reasonable enough except when I went back to review this, it's absolutely untrue. It states you have 90 days until the Groupon expires and to call for an appointment, not that I need to call 3 months ahead of time. I call this really poor customer service. If you're going to offer a Groupon, be sure you have the capacity to handle the increase in volume or be prepared to honor those Groupons that can't get in by the expiration date because you end up with scheduling issues. I was so looking forward to trying lash extensions but apparently it won't be with Lisa.
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