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  • So I've been a regular customer for about 10 years+ and I have never had a problem arise until today. My family enjoy having Dairy Queen's ice cream cakes because the different layers that it offers and it's simply delicious and perfect for their prices! I have a pretty big family so we go through a lot of cakes in just one year. At the beginning of this month their freezer was not working for the regular ice cream cakes. But the freezer for the blizzard cakes was working. We were given the option to get a blizzard cake instead. We were content and happy that the Dairy Queen workers apologized explained what had happened and we understood that this happen! :) Today, we came back for another regular cake and there were some cakes that were melted but marked as 50% off, we were not interested. Anywho, we picked out a regular 8 in. cake from the back freezer, paid, and was waiting for the manager to come and write on the cake. Well, let's just say, our cake was suffering from waiting for so long (about 25 minutes) then she finally took the cake back. She took forever. We were standing by the counter waiting and she came out 15 minutes later to go back to the freezer in the front and she said "I dropped the cake." Okay, first off, when you're dealing with customers, you need to apologize, it will show that you actually care about your customers. Then, she just went and got a 10 in. cake ( that was partially melted) and told us "the least I can do is upgrade it to a 10 in." When you give the customer that option, please do not give me a melted cake, that is unfair. So finally she gave me a good 10in. cake from the back. I was a little upset today especially when it all came from "the manager." We used to drive a little farther from our home for this Dairy Queen for their ice cream cakes even though we live right next to a Baskin Robbins. We might not return because of this incident but we will see. I enjoy their ice cream cakes too! The young girl that helped us was understanding and great! The manager disappointed me that she did not put forth her proper manager skills. The least she could do was apologize.
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