I had a POSITIVE experience today when I visited the Russell Oliver store on Eglington Ave. A professional smiling security guard let me in the secured front door. I instantly felt safe and confident about being in the store because it had a security guard on site. I was greeted warmly by a staff member who was professional and efficient. I was selling a gold necklace. He guessed the weight of the necklace simply by holding it in his hand. He of course then weighed the necklace right in front of me on a digital scale and the weight was the same as his guess! Impressive. These guys really know their stuff. He gave me the highest price right away, and I had the cash in my hand and I was out the door in minutes! He pointed out the store next door where they sell beautiful designer used jewelry. I popped in to have a look. Great looking store, very classy and current designer jewelry beautifully displayed. Another friendly, professionally dressed young man was happy to show me a white Chanel watch that I just loved! I had a great experience today at Russell Oliver Jewelry and I shall be recommending his professional services to all my friends!