Visited last week during lunch rush ... the place was packed. While we have dropped in before, never during such a busy time and never to get lunch .... the process and flow was confusing (we had people approaching us for hot food order, moved to talk to him, missed our bakery and drink order ... had to backtrack, etc.) ... just not real intuitive when handling lots of people. Salad was good, mac and cheese average ... muffin good, other baked goods (cupcake/cookie) just average.
What saved this review is the cashier, I think her name was Gia. This woman should get company gold star. It was clear we were confused, kept adding things to our order that we had missed during process kerfuffle - she personally went to get our bakery goods, personally went and made our smoothie so we didn't have to wait. And attitude? Remarkable. If I am the manager of this site, she is a person I use as an example of great customer service.
Would probably return ... just not that over the top on food quality or restaurant organization.