I made my appt for A/C checkup 2 weeks in advance and took time off work. They said they will arrive between 8-8:30am. They called the day before and said they jeed to change to 9am due to company meeting but I would be first appt. I missed their call, called back within 2 minutes and they said they are on the way. Finally at 10:45 tech called and said he's still 45 min away. I had to go back to work, told them cancel. Called company to speak with Supv, turns out only call center but they would have them email me which never happened. Don't waste your time with this company, they lie and you can't reach them. By the way, I purchased my A/C from them a few years ago, means nothing to them.