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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2015-12-21 00:00:00 (xsd:dateTime)
itemReviewed	Sky Zone Trampoline Park
http://www.openvoc.eu/poi#funnyReviews	6 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	5 (xsd:int)
rev:text	Worst Party Experience Ever - Never Again! Had my twin teenage daughters & a friends party here to kick off their winter break. The girls invited 30 kids to celebrate with them. From the first initial greeter I received nothing but hassles. I was told: you can't bring in a cake, you can't bring in food, and no we don't check anyone in. First upon booking the party it was cleared to bring in food for my daughter to eat since she has multiple food allergies and a specially made cupcake just for her. It was cleared to bring in a cake that would feed the rest of the participants. It is the policy that you can bring cake for parties anyway so I wasn't really sure why I was being asked to take the cake outside the building. I was also told that since my party was NOT a birthday party that I would not be given anyone to help with hosting and food service/cake cutting. I was instantly overwhelmed because i had over 30 excited kids who i would have to take care of when I was supposed to just sit and do nothing. The sole reason I booked this party in the first place was to be stress free and hands off. I wanted to come, sit, let my kids and their friends have a great time and go home without stressing myself to the hilt. I repeatedly asked for management and was told by the greeter that these were the rules and I'd be told the same thing by management. Of course I INSISTED on having management come out and finally after several parents of my guests came asking questions did the greeter get the manager. The manager assured me everything was going to be straightened out and would go smoothly from then on. Well that was laughable because a host of other things went wrong from then on until leaving the building. The hostesses were useless. The desk cashiers who checked everyone in counted too many participants so instead of my guests going in to jump at 7:30pm, they were detained to make sure of how many really were in attendance. It took 5 counts to get it right. Needless to say my kids and their friends did not get their entire hour of jump time as they were sitting being counted by myself and the manager. I was correct and they had miscounted (adding too many children) at the front desk upon check in. My frustration level was mounting because now I've paid for time we aren't using. The children were finally allowed to jump and I thought surely the frustration would end and no it didn't. My daughter (one of the guests of honor) came to me and said she was told to come out of the Dodgeball arena because she was too little. Mind you my daughter is taller than I am and is 5'4" and over 100 lbs. I thought okay this can't be so I again went to management who to my surprise opened the other arena and started a new game, I was like okay things are looking up and then a host of young men whizzed past me and sprinted over to the other arena the manager opened up for my kids to play in. I again went to her to let her know and she expressed that since I hadn't booked the arena exclusively that anyone could play. I said I was never told i could book it exclusively. I expressed that if i would have known I would have definitely rented the dodge-ball arena for exclusivity for my kids party. I paid for the best package they had which was 700 dollars for 1 hour of jump time and a 45 minutes eating/cake session in the Sky Box. I would have definitely rented the dodge-ball arena. She said she was sorry I wasn't told. The manager came back and said I'll let you rent it for the remainder of the jump time for half the price as there was a half hour left of jump time. So I agreed and felt like I could finally sit down and be stress free for the duration. WRONG!!!! Guests were complaining they didn't eat or had only 1 piece of pizza. I went to the hostesses and they were blank faced and shrugged their shoulders as to what happened. The one young hostess said they asked for seconds so I gave it to them. I said you are supposed to look after the food to make sure everyone eats before serving seconds. I was just stared at by the young ladies that were supposed to be hosting. I again asked for the manager. The manager had the nerve to bring security with her like she was afraid or something. The kids were asking why is the police here? I was mortified. I expressed to the manager how totally useless the hostesses had been when there was more than enough food to go around. She said the hostesses were only 15 years old and it is a party of over 30 people they're probably a little overwhelmed. My mouth dropped! She actually thought that was an okay response. I proceeded to tell her (with the officer standing next to her for protection, "I guess") that her response was inappropriate for a manager. The hostesses should be able to do their jobs or, as the manager, she needed to have assigned someone who could handle it. I'll spend my money elsewhere for parties next time!
http://www.openvoc.eu/poi#coolReviews	3 (xsd:int)
rev:reviewer	Kelli

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