| rev:text
| - Worked with Tino for almost a year in looking for a Certified ML, not a "starter Benz from Camelback". Traded in my R class. I bought this car in Jan of 2013, yes 2013 been in 13-14 times. Total of 4 months in the service department and ever time something is fixed, I leave with a new problem. Sometimes I don't even make it out of the service garage. Major electrical repairs have been done, along with numerous little repairs. They sold it to me without a working seat belt latch, handle working, moon-roof not closing, embrace not working. I have been in contact with MB corporate, who has stated that it is the responsibility of the dealership, since it was bought as a Certified car. It has been through 2 certification inspections, the last one, was one of those times I did NOT leave the garage, my driver power seat did NOT work at all, this was after its second Certification inspection. MB Corporate gave me a 2 year extension of my CPO warranty and another time gave me a maintenance agreement, I did NOT want these. We wanted the car replaced, then we wanted it bought back. Phoenix Motor Company did NOT offer these things, Corporate did.
We bought the car cause we were moving to Iowa. Everyone knows this at Phoenix Motor Company. We have been in Iowa 2 1/2 weeks, The car has been sitting in Iowa Mercedes service for 5 days now, with a 9 item list. 3 weeks ago it was in Phoenix Motor service garage. I sit with no car now, for loaner cars ARE NOT provided, outside of the dealer you bought the car from, Phoenix Motor Company advised us differently. In other words I HAVE TO PAY for a rental car now too. I was told by Tino that it is not in the company's interest to buy it back or replace it, for it would cost them to much money, I was welcome to write a check for the difference, however. They want to treat this as a new deal, meaning auction price for the car they just sold me at retail.
We are appalled and horrified by our experience. We are still waiting to see what they will do. We call every day now and leave messages for all managers and even the owner. We have even gone to Channel 3 news, who even called them. Next we think we may have to hire a lawyer, we have spoken with a few. I can not tell you how much emotional toll this has taken on my household and now getting settled in a new city, with no car, unless I pay for this too. So in 5 months we have driven the car less than 2500 miles, 1700 of those was to drive it to Iowa. It has sat in service for 4 months and all of this is acceptable by Phoenix Motor Car Company.
Phoenix Motor Car Company called.
They are NOT going to help me with anything more on this car anymore. I was given 4 reasons for them NOT helping me....
1) Because they say they paid $2000 for an extending my Certified warranty. (MB corp says they paid)
2) Because I went to Yelp and wrote a review that gives them bad publicly. (I also went Angies List, dealer rater and now I have more to write)
3) Because Mercedes Corporate built the car and they should take care of this issue.
4) Because it would require the dealership to take a huge loss of money. (Mind you when I mentioned numbers, the manager said he had NOT looked at the finical paper work and I bought the car so it should be me that takes the loss)
Car is back from Shop...a week and half later....Moonroof is doing what it did when I bought it , the car sometimes tells me I need new brakes and then it tells me it doesn't, the back camera will sometimes not work.
I have not had any enjoyment with this car. In fact it has almost sent me to the emergency room for how high my blood pressure has risen.
|
![[RDF Data]](/fct/images/sw-rdf-blue.png)
![[cxml]](/fct/images/cxml_doc.png)
![[csv]](/fct/images/csv_doc.png)
![[text]](/fct/images/ntriples_doc.png)
![[turtle]](/fct/images/n3turtle_doc.png)
![[ld+json]](/fct/images/jsonld_doc.png)
![[rdf+json]](/fct/images/json_doc.png)
![[rdf+xml]](/fct/images/xml_doc.png)
![[atom+xml]](/fct/images/atom_doc.png)
![[html]](/fct/images/html_doc.png)