I have been using the Bug Bully for over a year and am HIGHLY impressed. Dan, the bug man, is such a nice guy and genuinely seems to care about addressing any pest problems you have. He takes his time to explain seasonal problems, etc. It is a small business and they are very professional, courteous, and on time. The rates are so reasonable that I feel guilty given the cost of gas these days and the time he spends "bullying" the bugs. I'm leary of letting strangers in my home, particularly when I am alone, but I immediately felt comfortable with Dan.- even my dog loves him. I would highly recommend him to anyone.