We were extremely disappointed with this shuttle service. My boyfriend and I had an early flight back home and were told to be out front of our hotel at 4:20am. We were outside and ready to go by that time only to wait..wait and wait. When we called to figure out what happened customer service told us we were counted as a "no show" and the shuttle left without us. This is ridiculous as the shuttle service says to give their drivers 10-15 leeway but they can leave paying customers before their pick up time! I would not recommend this shuttle service to anyone.