Customer service here is excellent. Advanced was recommended by some of the nurses I work with. This was my second visit to the med spa. I originally came for Botox and have had Botox in the past. Now I will start by saying that everyone from the front desk all the way to my injector was polite and made the experience nice. Then after two weeks home I was not pleased with my results. I don't like to complain but when it's warranted I think a business should know and be given an opportunity to make it right. I called and explained my situation and what injector I originally had (not putting a name it's not my style). Megan the office manager was very professional and apologized that I was not satisfied with my result. She promptly made me a follow up with Mary and asked me to explain the same to her. At my follow up Mary was kind and professional. She could see exactly why I was not pleased with my results and touched me up. I really felt like she took the time to explain my facial anatomy and it's very clear that she is an expert at what she does. I am giving them 5 stars for great service. Thanks Megan for making my appointment with Mary. Thanks Mary for your honesty and amazing job injecting me....you have gained a customer/patient for life :)