Decided to buy a Keurig thru BBS on October 4th because of their awesome return policy and price with my 20% discount. I had to unfortnantley custom order a Keurig K67 coffee machine because they were out of stock in store. Lady at counter told me I would receive it within 1 week because they were low on inventory. Nearly 3 weeks later after a couple email communications I was informed I would be receiving a refund because they couldn't find K67. I was very mad and losing my patience by this time. I ended up going back to the store and buying a basic model K45 which was in stock from the begining. Instead of getting a refund they processed it as an even exchange which helped.