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| - Here's how getting solar from Argent went: I chose Argent because my neighbor was pretty happy with them and he would get a kickback if I did. I didn't shop around for other solar companies, so maybe there are better options, maybe not. If you decide to get solar because of this review, message me - keep the kickback chain rolling!
PROCESS: I got a quote for solar installation from and Argent rep in March of 2017 - came to the house, recommended a system and panels for our needs, and explained the process and financials. Once we decided to do it, Argent connected me with the loan company (Mosaic) and helped completed the applications and permits with APS online. The applications were incomplete at first, after 2 rounds of edits, they were approved in July. The system was installed over 2 days the last week of July, then APS came out to inspect it that same week. They found the crew hadn't installed the grounds, it took 2 weeks to get them back out to fix it, then APS inspected again, found the site diagram was missing, Argent brought it out the next week, then the system passed inspection, APS swapped out the 2-way meter, and turned the system on. I can use an app to check my daily/monthly production, accurate to a few hours and by the panel, all via wireless signal from the converter.
POWER BILLING: The solar panels give us credits that can be applied to our bill. Overflow credits can be saved and applied throughout the year (i.e. in the summer), but the overflow credits reset every year.
SYSTEM BILLING: Our loan is front loaded, so we have to give Argent the tax credits we get from installing solar (roughly $6k combined) by 2019, otherwise the monthly payments go up from $95 to about $140 a month (system was $20k total for us)
SAVINGS: My power bill has gone down to between $30-$40 a month, before it was between $150 and $300 based on the season. Combined with the solar payment, about $130 a month. I estimate it will save me $600-$1000 a year, but most of the payments now go to paying off the system, which will add value to our home, and eventually we can pay it off and our bill will be very low and consistent each month.
ARGENT: While the system is as promised, there were mistakes made in the applications and installation that unnecessarily delayed the timeline, and poor communication along the way. I felt like they didn't really care about the customer, my calls were always rushed, and I was told "Don't worry about it" too many times when I called because they had made mistakes. Poor customer service and organization - why not get it right the first time!?
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