HORRIBLE CUSTOMER SERVICE!!! My 8 year old remote went out. No problem paying for it but they tell me they need to send a new one and it would take 3 days (Super Bowel weekend) with no over night shipping option, which I was planning on paying for. Wanted to speak to a supervisor lady insisted that she could not do that. I have Dish at my other home and when remote went down Fed Ex next day no charge. I went to Radio Shack and bought a Smart Remote. I'm Done with you DirecTV and oh ya, your Century Link internet service is terrible!