I am the Director of Hotel Operations at a hotel in the Chandler area. I worked with this company to replace my cabanas at the pool. When they were done, I was called and realized that the sales person did not order the frames for the cabanas. I was very clear in my communication on what I needed. They are now charging me an additional $5,000 for their error. There was no follow up by the sales person when this error was realized. I have two other projects that I was going to use them for. There was no apology from the company and when informed I would not recommend them for the other two projects- they did not care in the least. Poor, horrible customer service. Will never use this company again or recommend to anyone.