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  • Made a reservation to pick up rental for a weekend getaway to California and pick up in Goodyear because they had the best deal on the site. We are new to state also. We get go enterprise and there is a long line so I wait in line for 45 minutes when I had a 9 am reservation... then had to wait again for half an hour for my person to finish up with previous customer before taking me to my rental. Then the manager trainee that is assisting me tells me that I can't leave my car on their lot without fear of being towed by their landlord he tell me. I obviously can't drive 2 vehicles etc. At this point aggregated and texting my husband who tells me to cancel reservation and we ended up cancelling entire trip because we wasted so much time there and it was almost noon and we were upset didn't think would have good time after that. While I am in line waiting they waited on people behind me and they had a problem and enterprise wasn't wanting to rent to them for whatever reason and they went in their vehicle called the store to try to rent and then came in and was told something different from what they were just told on the phone. Worst customer service and organization at this location. They treated this older couple so rudely I could not believe it. Used to be loyal and only rent from enterprise but our last couple experiences we horrible and will likely not rent from their organization again, there are too many other options available that we are not limited to just them at least!!!
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