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About: http://data.yelp.com/Review/id/rxjNl1deX_S-oF1vi-IVNw Goto Sponge NotDistinct Permalink

An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2014-11-24 00:00:00 (xsd:dateTime)
itemReviewed	Eyeglass World
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I will never go back to this place again. I have been buying eyeglasses at this store for approx 7 years. i have bought about 2 pair every 2 years, and have always had a decent expeirience, except this time. I will never go back. Every aspect of the service was terrible. There are not enough employees here, and they all have different specialities so you have to wait every time to get to a person who can help you. i spent 4 hours on saturday there and 1 whole hour on the following monday waiting just to pick up. If i hadnt already invested the time finding frames, and waiting around, i would have left, but once you start the process it is hard to walk out.... 2 of the bad employee situations i witnessed: A customer was in the middle of thier pick up, when one employee from behind a desk, shouted to the employee helping the customer, that he was having a problem with the punchcard computer and it wasnt registering his lunch hour. the second employee then proceeded to leave the customer to go over and help his friend log out, in the middle of them getting helped. So assuming that guy waited at least hour to get helped, having the employee leave in the middle of his pick up seemed not good. when i went to pick up, there was only 2 "licensed"employees and about 8 people waiting. there was one guy sitting behind the customer service desk, but he was un"licensed" to help me. after calling names on the list, one of the licensed employees started working with a customer to pick out frames. now, when i went on sat, i spent time shopping for my own frames and had one of the assistance to help if i needed options that were locked up. i do not think it is a good idea to have one of the 2 people who can help write up perscriptions, help people shop for frames...that should be done by someone who cant do the important stuff. needless to say they were still shopping when i left, 1 hour later. They need to organize the resposibilities and system of who-helps-who better. I did let the gentleman who helped me, know that i was not having a good expiernce and that i would never come back. He never asked me why, or what he could do to help. He did thank me for coming back, when i picked up the glasses. Interesting, i already gave them my 200$, of course, I was going back...
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	inky

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