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http://www.openvoc.eu/poi#funnyReviews
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http://www.openvoc.eu/poi#usefulReviews
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  • My experience with U-Haul has been the single worst customer services experience I have ever had in my life. My boyfriend and I used the u-box service to move to Madison. We were supposed to get access to our box the Saturday after we arrived. My boyfriend went down to the store to see when it would be delivered and was told they were incredibly busy and didn't even know where our box was at the facility. They told us they would call to schedule a delivery time. We never heard back from them. My boyfriend and I called and left messages with Alicia, the woman in charge of u-boxes at this location, no fewer than 12 times with absolutely no response. The one time my boyfriend managed to get ahold of her, she hung up on him. We finally got access to our box on site (it was supposed to be delivered to our apartment) almost 2 weeks after the promised delivery date (that is 2 weeks of sleeping on the floor). We received no apology, refund, or store credit. I reported them to the BBB and U-haul will never see another cent from me.
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