The first time I used this company, he no-showed me, and when he finally made it out he was late. No clue as to the problem but once he unplugged the dryer and plugged it back in? It was "fixed". Just a miracle & blessing from God that my house didn't burn down! It didn't need s "reset", never even heard of such a thing! The plug in the wall was coming in-wired, causing excessive heat & melting to the dryer plug! When I did try to get him back out, he doesn't answer or return my call. I found a different company on Yelp that came out the same day & fixed the REAL Problem