Slow and error-prone service, not up to Bruegger's normal standards, nor with the new CLE airport image. After several visits, I now count on being up-sized in my drink request, and challenged in communicating with the counter staff. If you choose the yogurt and granola, check for sogginess before parting with your cash. If you are in a hurry to catch a flight, it may be too late to reconcile your order, or to discuss why they are out of medium size cups -- and why it was necessary to charge you for a large drink rather than serve a medium in a large cup. I love Bruegger's, but this franchise is lacking.