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| - I would like to start by saying the star rating I am giving to Lesley's Creative Cakes is based solely on the customer service experience I had with her over a several month timeframe while planning my wedding. The cake tasted great, however I would NOT recommend her to brides in the future - you already have enough stress as it is, find a baker who will help in instead of add to the stress.
My husband and I got married at the Windmill Winery in Florence, AZ last April. It's been awhile, and I've debated whether to write this review at all, as the rest of our wedding was absolutely amazing and the Windmill Winery is spectacular to their customers. However I would have appreciated this feedback prior to making my decision a year ago.
When we locked in the Winery, part of the package (including food, music, etc.) was the cake. Lesley's Creative Cakes was their sole vendor for this space, so there were no other options that weren't considered an 'upgrade'. My husband and I had been to two open houses offered at the Windmill Winery, in which a few of the cake flavors available had been there to sample, and I liked the flavor, so I was fine with it. When it came time to discuss the cake with Lesley, however, we hit a snag. I reached out a few months before the wedding date, asking if we could meet for a tasting. She informed me that they didn't offer tastings at her site, and that I would need to visit an open house at the Winery to try her cakes (along with the masses of other people taking bites of whatever sheet cakes Lesley had decided to bring that day). We emailed back and forth, and I politely expressed that I had been to several open houses at this point, and that the Winery was much further away from my house (I live in Scottsdale) than her bakery, could she make an exception. The answer was no, and I was told that if we told her what flavors we wanted to try, she would make them and bring them to the next open house.
Frustrated, but accepting that this is what we would need to do, my fiancé and I made the hour and a half trek to the Winery a third time, for the sole purpose of doing a cake tasting. When we arrived and made it through the line at the cake table, we were informed (quite briskly) that we would only be allowed to sample two flavors, since so many people had come to the open house that had not RSVP'd, and they would need to reserve what they brought so it would last. Surprised, I asked to speak to Lesley, as she was expecting us - turns out, the brisk lady who turned us down was Lesley. I let her know I was the one who had been emailing her regarding the cake tasting, thinking she would say "oh, no problem" and accommodate us since we had specifically requested more than 4 cake flavors to taste. Nope. No sympathy, no customer service, just a "sorry, we don't have enough".
At this point, I was fed up, and spoke with our wedding coordinator at the Winery to see if there were other options. She in turn spoke to her manager, who apparently had a conversation with Lesley regarding the situation. The Winery offered us the option to use another bakery if we thought we couldn't make this work. I let her know that I was still ok to use her (a mistake, in hindsight), I just wanted to be able to taste the cakes and have a consultation. I reached out to Lesley one more time, and this time she said she could accommodate us at her bakery, so my fiancé and I went to Gilbert shortly after for our consultation. She seemed nicer this time around, and definitely seemed knowledgeable about cakes - and the ones we tasted were great. She also showed us pictures of previous cakes, and they all looked fantastic. We discussed color (my color theme was a pale mint and pale peach color, with gold and coral accents) - and after showing her tons of pinterest pics of cakes I loved, we agreed on a cake with tiers in pale peach, pale mint, and small golden pearls as accents. I was also getting coral roses from our florist that would be placed on the cake BY Lesley at the time of delivery at the Winery the day of the wedding. With the details ironed out, I left our meeting feeling much better.
Flash forward to our wedding day. The cake was delivered to the Winery, but Lesley bailed immediately instead of staying to place the flowers on the cake, so my cousin had to decorate it. AND if that weren't enough, my 'pale' peach and mint cake looked like something radioactive. Bright Orangey and Limey tiers that would have glowed in the dark.
My husband and I laugh about it at this point, because it was so ridiculous, and really not a big deal in the GRAND scheme of things. But brides beware - I am not even a cake person (my husband is), but if you dream of having the most perfect cake on your wedding day, go here with caution.
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