This review will be for the buying experience and the aftercare - bought a 2007 gmc envoy denali from their used lot Dec 5th 2016 - the price was good for the miles and i was looking for a specific type of vehicle + they stated it had gone thru a 128 point inspection and they inc a 6mth/6k power train warranty .
First warning should have been when I was told there was a cd stuck in the unit right before I was getting ready to buy it , they weren't having it removed and thats why the price was so low - the price was not that low 11850.00 w/86k miles
-Then the cargo mat which was shown in the sales pictures and when i test drove it went missing during the cleanup of the car and i had to settle for a universal one after they looked for it for about a month
I have purchased 6 used cars and 2 new cars so i'm not new to this and i can say I have had better care from buy here pay here /corner used car dealers than i have had here-
- i took the car in about a week after buying because the drivers side window would stop going up when it was cold - i had just bought it - any other place I have bought a car this type of issue would have been fixed but apparently a working window is not guaranteed here .
- I noticed the self leveling suspension making noise as soon as i brought it home but didn't know what it was till further reading or that it shouldn't be doing it till later ( why wasn't this noticed during the inspection?)
- The heater/ac blower does not work when you choose the floor option - again - why wasn't this found at their inspection ?
- They did replace wheel bearings under the power train warranty - tho i had to pay 100 $ - better than the 800 to 1k it could have been if not caught before the power train warranty expired
- The last straw has been a whirring noise that has progressively gotten worse since I bought - didnt notice at first because i listen to alot of music but when driving with my mom - she asked what it was . I took it in with 250 miles left on my power train - I made the reservation 2 days in advance - put exactly why I was going in the description and was charged 70$ ( was not told before they worked on it ) for them to tell me it may be a serpentine belt tensioner or a power steering pump
I will never buy from a Baierl dealer again mainly due to the lack of actually caring after the purchase and I am very disappointed with the whole experience -i wrongly assumed that by buying from a higher end dealer I would be treated better - I had a better experience at JD BYrider - no one has been rude or disrespectful but i felt like no one actually cared about what my issues were they only cared whether it was covered under something - every place i have ever bought a car has taken care of all issues within the first 30 days ...
anyway - sorry so long but just very frustrated -