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  • The only reason this hotel got a 3 instead of a 1 or 2 star is because the lobby and hotel architecture are beautiful! Come here for dinner or drinks to check it out but don't stay here. I booked my room online and choose a builtmore suit from their website. The actual room looks nothing what so ever like the photos. Not the same floor plan not even close to the same furniture what so ever. When i asked the fount desk why i didn't get the room i booked they just blamed it on their marketing team and said they dont think they even have a room that looks like the pic. The room was large but outdated and dark. Also my first night there i saw 2 cockroaches they reluctantly switched me to a higher floor and gave me a coupon for 20% off dining. This is an iconic hotel designed by FLW so hopefully they put some thought into updating the rooms in a nicer way and fixing the incorrect pics on their site. Update: Changed my review to a 2 star instead of 3 because while reading though the other reviews i saw someone posted pics of the room i should have gotten (the one pictured when i booked) So that room does exist the guy at the front desk either has no idea what is going on or just fully lied.
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