I brought my mother here for her birthday as a last minute girl's nail day. We did not have an appointment but asked the man at the desk if he could accommodate 2 manicures. He said they were busy and the wait would be at least a half hour. We said we would wait, acknowledging that because we didn't call in advance.
A full hour later we were still waiting. When we asked when we would have our turn, we were told that it wasn't "their problem" that we chose to wait and were treated very rudely.
If they couldn't accommodate us, they should have just said so and not wasted our time. These people need a lesson in manners and in customer service. Transparency is a must!