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| - Just don't.
I love sushi and therefore, as any proper foodie, have an ongoing ranking of my favorite spots in the city. On a whim, however, I left my comfort zone and decided to give Sushi Express a try, since a friend once told me it was surprisingly good. I no longer trust her opinion on japanese fare.
Let me begin that I ordered from Eatstreet.com - it's super convenient, and you earn reward points. After an hour and 23 minutes (I wish I was exaggerating that) without the order showing up at my office, I called the joint to see what was up since the delivery wait extended past the 45 to 60 mins promise. First, I am told by the girl answering the phone that they do not have an order from an hour and a half ago; I explained that I ordered off Eatstreet and I had a confirmation number in addition to the pending charge on my debit statement. She then yells to another employee, then tells me it was delivered. The gentleman who took over the phone call from that point was extremely polite and provided excellent customer service, but that is the extent of my praise. He explained that it was accidentally delivered to the fourth floor of my building (even though I had entered the office number on the order slip... I checked to be sure this was not a mistake on my part due to the fact that I HATE complaining to restaurants. I've worked in the industry, and in no way to I seek out to make someone's day miserable). He did offer to drive back, retrieve it from the fourth floor, and deliver it to my floor but I insisted that was unnecessary, I would just run down to grab it; he even went so far as to offer me my money back if I was not satisfied. I'm not.
Once I picked up my order from the fourth floor it was cold, but honestly that doesn't matter much to me with sushi, and it's not a problem to reheat crab rangoon. The sushi was mediocre AT BEST. Subpar, is actually how I would describe it. The flavor leaves much to be desired, the "crabmeat" was a joke and they were rolled terribly and just kept falling apart when I tried picking them up; it literally looked like a sushi salad of brown sauce, sushi cucumber and deep fried batter. I've had better crab rangoon from a freezer bag, as well, but that is not where I expect a sushi place to shine.
All in all; I should have taken the offer to reimburse me, then used that money to go to literally any other of the MANY, many sushi places Madison is home to and ordered a roll that was worth it. Skip this place.
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