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| - If I could rate a 0, I would!!!
We've been here several times during the week in the early afternoon and service and food are usually great here. The 1 star rating is from our experience a few weeks back (I'm pretty sure I checked in that day).
It was a Sunday afternoon, and we walked in - all of the servers in the dining room just stare at as for a few minutes. Finally, one of them comes over and seats us at a huge table since all the booths were taken. We get our menus, ask for waters and a melon juice. A few minutes later, still no water or melon juice!
A few more minutes pass, and our server comes back to take out order, and still no drinks! We ask to order the lechon because the menu clearly says available after 1pm, which it had just turned 1pm when we arrived. She tells us she has to ask the cook if it's ready because it usually isn't ready until 4pm. Then why the hell does your menu say 1pm?!
We order the binagoongan (I think I spelled that wrong) and the pata tim. She walks away to put our order in, and you guessed it - no drinks! Our fried rice comes and the guy (looked like he may have been a manager?) asks if we need anything else, and we ask for water (granted, we could've asked someone but no one was even paying attention as they walked passed us and I hate when people raise their hands and say "excuse me!"). He looks at our table and realized we don't have drinks and he apologizes because our server must have forgotten.
The pata tim was extremely gamey (if you cook a pork hock correctly, it shouldn't have such a strong pig taste) and the fried rice was just ok. The mango on top of the fried rice was still frozen!
We ask for boxes and our check. I look at the bill, and just as I suspected, they charged me for my melon juice which I never got. She asked if I still wanted it, and at that point I was so over it I didn't even want it anymore! They took it off our bill, we paid with a card, and for whatever reason you can't add a tip on a card unless you specify beforehand. So we asked one of the servers to break a $20 for us, and she tries to give me our bill again!!! I told her that I just needed change and we already paid.
She comes back with a $10 and 2 $5's, assuming we would leave a $5 after one of the worst dining experiences ever!!! I wasn't gonna leave a $5 because it was not deserved. This is one of the few times I've ever left a significantly small tip...I've tipped higher to baristas and for to-go orders!!!! I've worked in F&B for over 10 years, and I know it's important to tip especially at a full service restaurant, but there was no way in hell I was tipping our server for that experience!!!
As I mentioned before, food here is normally great and so is service. Throughout service, one of the servers was behind the register texting and in my opinion, it's extremely inappropriate to do so in the dining room, especially when your tables can't even get a glass of water! Maybe it was because it was a Sunday and it was lunch time, but there is no excuse to forget water or for servers who are not attentive to their tables, let alone their surrounding tables.
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