Had an unfortunate experience at this store in Liberty Village that was reminscent of retail shopping when retailers treated customers like crap. Had a french press coffee maker where the temperate glass had cracked. This location carriers the exact same model so I went in to do a straight exchange. Manager refused saying that it was past 30 days. I responded that why would that be an issue if you carry the exact same model. I also pointed out that many retailers now provide exchange if the same product is still sold. Had similar issue with Bed Bath and Beyond no questions asked and past 30 days. This review is warn local shoppers that this store will gladly take your money but will not provide adequate customers service.