This is the closest JIB to my home and I frequent it quite a bit because it was inexpensive and being pregnant for 9 months, you need cheap with all the food consumption.
I've had issues with my food in the past from fast food joints but instead of getting mad or posting a review right away, I address it. Most of the time I use the drive-thru so I call it in if I can't go back right away. At the end of the day, if the business is willing to listen, I will let them fix it first. After all, it's an individual who owns this franchise, not a corporation. I couldn't live with dragging their name in the mud without contacting them first.
During my pregnancy, I ordered half the value menu. When I got to work, I noticed my eggroll, Cheddar bacon Wedges and tacos were burnt. I was not a happy preggie and called in. The manager asked me to bring the food back but I was clear across town at work. I couldn't go back. He asked me to bring it back whenever I was in the area. So I did. I saved it and brought it in that night. Seeing my "Condition" he replaced the entire order and even gave me a strawberry milk shake for my troubles. I was very happy with the result. I wasn't trying to get anything for free. I just wanted to show that my food was actually burnt. He was very apologetic and turned a bad situation into a good review for them.
Kuddos to the manager at this location.