I was selling a rental house and needed a water leak in some exterior irrigation piping fixed quickly so we could close the sale. I was unavailable to be on site and Jen one of the office gals was EXCELLENT with customer service. However the plumber "Justin" and the supervisor "Steve or Ed" were HORRIBLE! Plumber got on site and saw the part that was leaking and said he had never seen it before and that "it must be from Sprinklerworld". Being that I was in a rush to get the work done, I said "just fix it". He replaced the leaking piece with something completely different to the tune of $300. The next day I found the same exact part at Home Depot for $33. When I called in to complain/discuss the supervisor was not interested in hearing what I had to say or take any kind of ownership with the issue. He kept talking over me and essentially wouldn't let me complete sentences and listen. Folks this is NOT a company that you want to have doing work for you. To the uniformed they may seem like they want to help and deal fairly, but to those aware they are obviously trying to gouge people they think they can take advantage of. I added 3 pics here to identify what was not working and what they replaced it with. Not sure if they'll stay or if Diamondback will get them deleted.