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  • Yet again Diamond International has caused me aggravation right before a vacation, except this time I am 34 weeks pregnant. It took me 4 emails to a person who never answered me, time away from work to book the reservation via phone and then another few emails to change the reservation for a longer duration, which I received no response from. Upon my phone call today I have no remedy available for me. One agent told me they would have to cancel our reservation- not being refunded the points and to rebook for additional points for the appropriate time. When I spoke to her "supervisor" I was informed they had nothing available to offer us and told to go ahead and pay out of pocket for the room via a hotel booking website. That does not help me and was a complete contradiction. This is the third time I've had issues booking with diamond resorts and it will be the last time. We purchased the sampler on good faith that diamond resorts would be the company they pitched to us and we could invest in having a timeshare. All I have dealt with diamond resorts is pure aggravation. Now I have to go out of pocket and reserve a room without using my points. Just one of the LIES diamond resorts told my husband and I when we purchased this sampler, we would purchase 15000 points based on the premise we could visit ANY diamond resorts hotel and when we registered we realized it only applies to a select few resorts. So thank you Diamond Resorts for ruining yet another vacation. I see you truly believe in customer service.
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