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  • My insurance changed so we had to leave a much loved practice. Dr Cotton's office was recommended to us. However, my opinion is that she is the Auto Mechanic of the Dental world. My first clue should have been that the office is a ghost town. On two separate occasions (different days and times), we were the only people there. She has lots of high tech equipment, video games, digital everything, many treatment rooms and lots of chairs. But no patients. Dr Cotton seems like a very nice lady, and I'm sure that she has been successful in her career. But I am not a fan of her practice or her office at all. The office guy I dealt with was very condescending and "holier than thou". He made it very clear that he and Dr Cotton are the experts and that I am to follow their word to a T. He seems like he is all about the money. And since we seem to be the only patients, I guess I can see why. If I don't pay, he doesn't get paid. Dr Cotton was really pushing what I considered an unnecessary treatment. After hearing her point of view, then my consulting with another doctor, I decided against her recommendation and went with what she said was her 2nd choice. Big mistake. She really turned on the hard sell, and was very pushy. Basically said that she knows more than I do and I'm not smart to go against her. Well, it's my kid and my wallet. I really feel like she doesn't have enough patients to pay for her practice to open, and has to nickel and dime the few patients that she does have with unnecessary treatments. Well, not going to work on me. And just a personal pet peeve, Dr Cotton wears open toed sandals. I just find that unhygenic and unprofessional. ***UPDATE SUMMER 2014** I just wanted to add that about a month after posting my honest review of this office, I received a letter from them saying essentially "you violated our office policy by speaking poorly of us in public so we hearby release you from our practice". Not that I'd ever go back, but really? That was unnecessary.
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