Just because this is located in a food court shouldn't excuse poor service. I ordered a simple burger with no cheese, fries and a soda from the takeout counter. Twenty minutes later, still no food. My husband got his food from another place and was done eating while I was still waiting. Finally he went to check and they gave him the burger and fries which had been sitting at the prep counter to be picked up. No soda though and he had to call the waiter back to get it. Then I discovered the burger had cheese when clearly my order ticket requested no cheese. So I had to wait for another one. After all that, I ate only half of what was a fairly mediocre greasy burger that I paid almost $6 for. I love JR normally but won't eat at this one again.