To start, they need to overhaul the interior. I remember all their locations looking pretty ragged 15 years ago, and they haven't changed. The carpet is frayed, the floors are dirty, the tables don't have coverings so you can see the grease on top and the gum on the bottom, the chairs are old and uncomfortable and the display at the checkout was just really sad. There was one candy case of some sad looking m&m's in the middle of a dusty display case.
Okay okay so it looks crappy. How's the food?
Not much better. My mom and I both ordered pulled pork platters with fries and onion rings for me and fries and potato salad for her. They bring out free hushpuppies, and that's lovely! Except, they're gross little hard hushpuppies that taste like they were made a week ago and reheated in a microwave. The fries weren't extraordinary, clearly out of a freezer burnt bag. My mom didn't care for her potato salad but she wasn't very specific. The onion rings were a little thick for my taste, and it tasted like they don't change the oil enough. The BBQ itself had no color to speak of. No smoke ring, no flavor. The only color and flavor you get is when you mix in the heavy BBQ sauce that comes already poured out on your pork. I've tasted better sauce out of a bottle from grocery stores.
It seems to be a recurring problem in BBQ restaurants around Gastonia that the meat has no flavor and has been destroyed to the point where the texture resembles something that I feed my cat.
Bottom line: Don't waste your money here on food you could replicate at home for less (and actually get some flavor out of!)