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| - My original review is below, but it is important to me to update it. After posting the original review, the owner of the company, Andrew, both called and messaged me to get feedback and to sincerely apologize. It is clear from the other reviews here that Moveaholics does good work that people appreciate. I think we were the outliers with one bad experience. I will say that Andrew's reaching out to me really makes me feel much more positive about this company. He validated my concern that 7 hours was too long, and even offered to refund some of what I paid.
I am still in the midst of a cross-country move, and I haven't gotten my moving truck yet, but this review isn't about how the truck was packed. I'll update on that later.
I scheduled for 2 hours with two movers to pack my truck. They came on time (yay!), but ended up needing SEVEN hours to complete it. At the end of my two hours, they told me they needed about two more hours which I agreed to. Fast forward, it took longer than that, but they did the work, and I paid them for it.
A few days later, I sent an email requesting a receipt and letting them know I was unhappy about it taking so much longer than anticipated. Someone called me within a day or two to apologize for that and promised to get me an emailed receipt by the end of that day. A week passed, and I still didn't have it, so I called to get it emailed to me. Again, I was told I would have the receipt emailed by the end of the day. (I need the receipt for tax purposes.) Another 4 days has passed, and I still don't have my receipt. Also, their website isn't active anymore...
Moving across the country is stressful, and keeping track of receipts and various expenses can be tough, but I'm trying to make sure I have everything I need.
I'm just so bummed out by this whole experience.
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