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  • AZ Trade Masters installed two new Trane heat pumps in my home in 2010 - so why am I so late in my review? While everything seemed fine after the units were installed, over the past three and a half years problems have come up that always pointed back to the installation. First, I had field mice invade one of the units and chew up some wiring. Not really AZ Trade Masters fault, it's more Trane's fault but the contractor I called to repair the unit said that everyone he knows always seals off the entry point into the unit because of mice. Thanks AZ Trade Masters for not going that extra mile - that's $100 you cost me. Next, one of the units shut down and wouldn't start up again. I called another contractor for service and he said that the return was done incorrectly and it collapsed; the back pressure caused the unit to shut down. Thanks again AZ Trade Masters - that one cost me $250. I recently had my system inspected for the summer. I told the tech (not AZ Trade Masters) that one of the units made a lot of noise, not a motor or fan noise but an annoying air movement noise. He checked it out and said that the air handlers in the crawl space were for a 5 ton unit although the condensers outside were 3.5 ton each. He said the larger air handlers were trying to suck air faster than the return would allow and that's why it was so noisy. He proved his point by disconnecting the ductwork and the noise went away. Solution? Replace the entire return with a bigger duct - cost - $500! So far Arizona Trade Masters has cost me almost $1,000 to fix their sloppy work. Sorry, no way I can recommend these guys.
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