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  • This place is dishonest. Don't purchase anything from this place as they are unprofessional and rude! They sell defective merchandise and then refuse to stand behind their product. When I purchased an out the front knife for Christmas on 12/21 the teenage salesperson said nothing of their policy of not providing any warranty for items made in China. Had this been communicated to me I would not have purchased the knife because that restriction tells me that they do not stand behind their product. If they feel they cannot provide a warranty on an item then they should not sell it in the first place! Anyway when my son opened the package we discovered that it was broken. I then took the knife back the next day 12/26 and the owner told me rudely of the "no warranty on China items". I explained to her that this was not communicated to me and was then told that it did not matter. She then indicated that they would not offer any exchange on the item because it was broken and there is nothing she can do. In other words there is nothing I am going to do about it but hide behind a ridiculous policy. Refunds and exchanges are a cost of doing good business and if you can't accept that then you should not be in business in the first place. I think this is totally unprofessional that they sold me defective merchandise and are not man enough to own up to it in good faith. Therefore I will never shop at that store again! I will also inform all of my other friends and knife enthusiast of the poor customer service and bad business practices I encountered at Dragon's Edge at Fiesta Mall, Mesa! Buy online people and don't shop here!
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