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  • I'm a fan of the embassy suites chain. Big rooms, nice buildings with large open atriums, free drinks at manager's reception and free cooked to order breakfast. I know embassy suites, I've stayed at embassy suites....embassy suites tempe, you are NO embassy suites. Here are my gripes in order of priority: 1. Heating was broken and a call to the front desk resulted in a promise to "fix it right away" but no follow up action. My dad who stayed with us froze his tail off at night and felt sick all weekend. Shame on you embassy suites for failing to care for the elderly. (Yes it does get cold in AZ in the winter!) 2. The Garcia's in the lobby makes the entire lobby reek of oily food smell. Great way to introduce the hotel to new guests. Walk in and smell the tex mex. 3. The service is ok at the front desk, but you are left feeling "on your own", much like a no frills hotel. I did not see "Embassy Suites Express" on the signage. The complex is huge, maze-like, and difficult to navigate. The front desk did not really help much with their directions to the room. My family was left wandering around far longer than they should have. This place is not like your traditional embassy suites with huge open air atrium. It looks more like a converted apartment complex. 4. The breakfast and happy hour area is just too small and cramped. I wasn't very happy when i can't even find a seat during happy hour. 5. The mini fridge did not work very well. It was barely cold enough to keep a drink lukewarm. On the positive note, they did respond quickly to requests for extra towels and blankets. The furniture was new and clean. The bathroom and mini bar had granite tops. The gym was quite good with brand new equipment and TVs integrated into the elliptical and treadmills. So there you have it. Stay there if you must, and try to hang out in the gym as much as possible.
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