I flew 1st Class from Sac to Cancun. It was extremely disappointing. The seats were worn out and in-fact leaving Cancun the plane was delayed because 2 seats broke inflight getting there.
When the first plane took off an hour and half late the airline cancelled my connecting flight even tho I arrived in time to board the plane. They gave my seat to someone else. I will never fly on that airline again. the planes are run down, the customer service people were rude and insulting. My guess is that they must deal with this type of situation often and are burnt out.
I can only guess that the merger of American Airline and US Airways will improve United Airlines earnings.
Avoid US Airways, they are not the friendly skys!