Middle of the road here. We got furniture here in the past and they have been great. Stopped in a few weeks ago at lunch to take a gander at the mattresses and was immediately pounced on by a sales person. I get it it is your job but don't tell me you HAVE to come back by tomorrow evening because your sale ends. Why? Are your mattresses never going on sale again? Went in yesterday to pick one out. We told the lady, a different lady than the one that waited on me a few weeks ago, we want the cheapest you have. What is on sale? She took us to ones that were not on sale. After looking at three we looked over and saw the sale signs. We walked over and picked one out quickly. Cheaper (mattresses are not "cheap" anyway) and comfy. We got our delivery scheduled and away we went but only after the 50 questions... Do you want the protector? What about the cover? Here are your options and this is a nice one, keeps you cooler. How much, an extra $200...uh, no thank you. We will stick to what we got, a regular mattress because anything is better than our current, old one.