It's basically a guy that has a room inside a eyebrow threading shop. It was weird at first but the guy eased my mind right away. Super friendly, knowledgeable and did the repair while I waited. He was priced $30 less than the first company. I will definitely use his services again. Noticed a light spot on the screen and he popped it open in front of me and made sure it was perfect. Great work. He also offers a warranty on his work. He's had a working referral relationship with T-Mobile for a year. I'm so impressed with people who take pride in their work and have great customer service. This kid is going places.