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  • If there were a "zero star" option, I would have selected it. Koko Bakery's cake is delicious - so delicious that we chose it for our wedding. I live in Columbus, but got married in Cleveland. I did some research to find a Chinese bakery similar to one in Columbus. When I found Koko, I was thrilled. I spoke with the owner, Jessica, several times before I made a special trip to meet with her and try the cake. Our appointment should have been our first warning. She was over 30 minutes late and not apologetic. Nevertheless, we loved the cake, so we decided to make arrangements for our wedding. Jessica told us she would get back to us with a quote so we could pay a deposit. Weeks go by and still no word. We become nervous and leave message after message. When we do get a hold of Jessica, she makes excuse after excuse usually having to do with how busy she is running the business. Why we didn't just say 'forget it' then, I have no idea. Time is wasting away - now over a month has passed - and we decide to make one final call. By this time, we took a firm tone and told her we needed the quote that day, or we would no longer do business with her. Guess what? Still no quote. We call to let her know how upset (actually, infuriated) and disappointed we are with her poor customer service. She finally returns our call at 10:30 p.m. the next night and gives us a quote (which was 200.00 higher than the verbal quote we received two months prior). The best part is at the end of the message she insists that we "get back to her as soon as possible" because she has to "make vacation plans." Seriously? Funny, because we had to make "wedding plans," but there was never any urgency on her part. I was appalled by her nerve. The utter lack of professionalism is shameful. Businesses don't deserve to be successful when they are run with such poor service.
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