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  • Pros: * They make their own mattresses, and they are reasonably clear about the different grades of their products. * Shopping there is a pretty relaxed, low pressure experience. The salespeople leave you alone to lie on the beds for as much time as you want (I observed this in multiple visits). * They have a fixed pricing; there's no special sales, no haggling. Cons: * To my untrained eyes, the pricing still seems arbitrary. Their pricing makes it feel like they are nickle-and-diming you. Want to buy mattress without box springs? box springs without a mattress? no problem, it'll just cost nearly as much as if you got both. Want split box springs for your queen bed? You bet! $50 extra. Frames? Another $60. Delivery, another $38. Take away your old bed? $5 more. These costs all add up pretty quickly. * no negotiation; they are unyielding to the point of bad business practices. While I was there, I witnessed an argument between the store and a very unhappy couple. The couple bought a set (mattress plus box spring); they wanted to exchange the box spring, which was still wrapped in plastics. They didn't bring it back until a day after, however, which meant that the store considers it "used" and not returnable. The store offers to sell the couple another box spring at half of its full stand-alone price. The couple felt the store played "gotcha" on them. They argued back and forth for at least an hour, dragging in personnel of increasing seniority. Regardless of the fairness of the store policy, it seems to me like it's not a good idea to subject your other customers to this somewhat unpleasant and lengthy scene.
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