Well...these guys have certainly mastered the art of poor customer service.
I was messing around with my car in my garage the other day and noticed that the seal on the air filter was broken. These guys were the last people who serviced the car. So I took the car to them this morning and told them they've forced the filter in and have broken the seal. The guy who was "helping" me told me that they never changed the air filter during the oil change and I was OK with that. BUT there is no way they changed the oil and didn't notice the broken seal on the air filter. Regardless, they decided not to inform me.
Honestly, this place sucks so bad that even though it is 5 minutes away from my house, from now on, I will drive to another dealer on the other side of town but will never go back here!
P.S. when I told the guy that the person who was checking me in told me that they always change the air filter during oil changes his response was "the guys outside don't know Sh**." Very professional language!