This has to be the worse Lexus dealership I've been to. 2 months ago, I came to this place to get an oil change that turned into $4000 recommended service. The person that helped me was George and I told him I have an extended warranty and will only fix what they will approved. Long story short, the insurance will pay for them to fix my steering wheel which the fluid was leaking. The total came out to be $1600 which insurance will pay for and my part is $100 deductible. Got a call back a few hours later saying that my total will be $400 which include flushing steering wheel fluid. I had already told him time and time that I do not want additional services since I do not need things like that right now. I had my car serviced at Lexus San Diego before moving here and they did not find anything wrong.
Needless to say I won't come back here. However, adding salt to injury when I brought my car to Lexus of Scottsdale, they told me that rubber mounts on the steering rack was ripped open on the driver side and twisted on the passenger side. They had called the insurance for me and was told that it was already paid to be fix two months ago. I had to brought my car back to the dealership to get it fixed and of course I was not getting good service. I hope this will be the last time I have to deal with them. I will take my car to Lexus of Scottsdale even if it is a 25 miles drive.
If you come here, this is what you can expect, over recommendation of services that you do not need. They are super stingy about loaner cars and only give you a quarter of tank to drive. If you're just here for oil change, then forget about it. I never had this problem at the other two Lexus dealerships I've been to which always provide a full tank of gas. Just be careful before you sign anything. I learned it the hard way.
Stay away if possible!!!!