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  • I will NEVER rent from Hertz again!! Hertz rental is quite possibly the worst rental agency ever. Unorganized and you will spend at least an hour getting a car and returning the vehicle is a nightmare as well Talk about unorganized and slow. It usually takes maybe 5 min to check out a vehicle and less than that to turn it in. Just pull up hand over the keys, they check the miles and gas, hand you a receipt and you're on your way. Not at this Hertz. Hertz is not the preferred rental agency for my company but I purchased a rental on Hotwire because I combined a little fun with my business trip. Cheap rental? Check. Get to hertz after I land and of all the rental car agencies Hertz was the only one with a line. Over 50 people waiting and more were coming behind me. They didn't have enough check in agents working and trying to use their computer kiosk to bypass the line was a bust because the computers were down. Ugh. An hour in line later and I finally get to the desk. The agent is out of the mid size vehicle I requested. Heck he's out of everything except gas guzzling full size SUVs. But he'll upgrade me for just $70/day. Heck no! I told him he'd give me a car at the $17.95 rate I pre purchased on Hotwire or else. It took my request to speak to a manager before I was given an "upgraded" Prius for the original price. Another 30 minutes of my life I can't get back. Rental car return: pull up and wait because there's only 2 agents checking in vehicles. If you trust them to correctly document your miles and gas go ahead and leave and you should, hopefully, get a receipt emailed to you. After the nightmare I experienced at check in I decided to wait. After standing there for about 10 minutes a porter walked up asked me if he could help. He wrote down the miles and gas and escorted me to a manager. I bypassed everyone in line because of this kind gentleman. I told his manager to give him a raise and I tipped him for being so helpful. Sadly, everyone is still waiting to check in their vehicles as I write this. Good luck catching your flights.
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