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  • Went to this location about a week ago to buy an outfit for my anniversary dinner. I was helped by the sweetest employee in the Antonio Melani department and found a pair of pants. Well, that night when I got home and started getting ready, I tried on the pants with the bodysuit I was planning to pair with it and realized these pants really weren't flattering at all and ended up wearing something else. I went back to Dillard's today to return the pants and since I paid cash I was printed a receipt at the register and needed to bring the receipt to customer service for my cash refund (weird). When I went to customer service, I smiled and explained I made a return and have this receipt for my cash back; but before I could finish my sentence the customer service rep took the receipt out of my hand, not saying a word. She counted my money ($128) and I kid you not, slammed it on the counter and walked away. I said um....thank you?? With a bewildered look and as she was walking away she laughed and said "you're welcome". Sooooo who do I complain to when customer service is the one the complaint is against?! I NEVER return anything, I shouldn't be treated like a criminal the one time I decide to bring something back.
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