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| - Given just a 1 star for this particular location is for the sake of it's name. Other than that, I would gladly had given a zero if I could. The other two locations on Spring Mountain are well rated because staff that actually acknowledged their customers. Unlike this location.
Was the very first time for my family and I to come here because of distance, so we decided to come here. Came inside, no wait at all, no one greeted us, waited at the door for a good 7 mins, then sat us. Took our order after 10 mins, waiter didn't give us any specials, what they didn't have, what wasn't in season etc... Ordered 3lbs of Hot n Juicy seasoned shrimp mild and 1lbs of Crawfish with same seasoning. Order didn't come out till 30 mins later, without any lemons or butter, not even the salt and pepper. We basically had to ask for everything that was already supposed to be with our orders. Orders of food that wasn't ours kept coming to our table, waiters were confused and didn't know which orders belonged to what table.
Ripped into the bag of shrimp, which was over cooked, but was tasty and little spicy. Ripped into the crawfish and the bag only had 2 big pieces and the rest were about a size of a quarter some even smaller believe it or not. Then asked the server if they had bigger ones they can change for me or exchange it with shrimp instead. She then said "oh they're not in season" which she was supposed to mention before we ordered (pass visits in other location) also with Boiling Crab. If she had mentioned that the crawfish was out of season, then obviously we wouldn't have gotten that.
Waiter then asked a fellow co worker (man waiter) on what to do. He came to our table
And told us, there's nothing we can do, you can order what you want with the same charges that's on the menu or take it off the bill (very rude). So not only did we wait a while for our food, being the fact that my kids were hungry, they didn't acknowledge or take care of their customer needs by exchanging what we wanted since it was wrong on their end.
At this point I was already furious and wanted to leave, I then asked for the check right away, ruined our whole dinner, and they even forgot to get my check, so I went up to the register waited for them to print out my check, and they also charged me for extra butter and rice that I didn't ask for, but I still paid it, money wasn't the problem on my end. While I was waiting at the register, two customers got up from their seats and asked for hot sauce, forks and spoons. That shows lack of customer service. Something has to be done. Perhaps a more thorough customer service education? I would rather drive the miles than to come back to this place. I WILL NEVER COME BACK HERE. I will stick to Boiling Crab. Happy New Year!
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