5 stars for how the restaurant looks. It is elegant and clean and looks like an upscale dining establishment. 2 stars for the service. We were seated and brought drinks right away. It took almost 15 minutes for our waitress to show up. There were only 3 other tables that had guests at them. We kept noticing the waitresses gathering in the back by the register, just standing around talking, and not paying attention. Once our waitress did show up, I order the Chicken and toasted Almond Salad Sandwich. She said "what" and I had to repeat myself 2 more times before finally showing her the menu. Her response was " well, I've been out for a few days, I guess they changed the menu." Once we ordered, it took about 25 minutes for our food to arrive. Food was great! We noticed again that all the waitresses were standing in the back talking amongst themselves. A lady who I believe was bussing tables noticed we were out of drinks and got the refills for us. She came by again a few minutes later and we asked her for the check since we had not seen our waitress. It took another 15 minutes for our waitress to show up with the bill. Spent a little over an hour here total. Food- 5 stars, ambiance 5-stars, service- 0 stars.